In the unlikely event that the goods you receive are damaged or faulty in any way, or are not what you originally ordered, we will be happy to exchange the items or offer you a refund at the price you paid for these. Products must be returned to us within 30 days of the original purchase date. We encourage you to use a trackable service as any lost returns cannot be reimbursed.
Due to hygiene and health and safety reasons, we are unable to offer refunds or exchanges for non-faulty items.
For more information please visit our returns page
If your order is placed before 12pm Monday to Friday, it will be dispatched the same day and will be with you within 1-2 working days.
If your order is placed on a Saturday or Sunday, your order will be dispatched on the next working day and should arrive with you within 1-2 working days.
We cannot take responsibility for parcels that are signed for by anyone other than the intended recipient.
Products
FUL products can be bought on www.fullondon.com or at all Live True London salons.
Yes, all FUL products are vegan.
We never test on animals.
We are proud to make all of our shampoos, conditioners, hair and scalp treatments and styling products here in the UK.
Our accessories are made in China.
Should you have a pre-existing allergy, we suggest reviewing our product pages for a full list of ingredients. This will enable you to identify any components that might trigger your allergies.
If you have any apprehensions, consulting your GP or a medical expert would be advisable.
Every single one of our products is sulphate-free!
Yes! To do your eco-friendly thing, follow our recycling directions on our product pages. Unfortunately, our labels are not recyclable.
