FUL HAIRCARE – SUBSCRIPTION TERMS & CONDITIONS

These Subscription Terms & Conditions apply to eligible products purchased through FUL Haircare using our “Subscribe & Save” service, operated by Hero Lifestyle Limited (“FUL Haircare”, “we”, “us” or “our”).

These terms should be read alongside our general Terms & Conditions, Privacy Policy and Returns Policy available on the FUL Haircare website.

By selecting a subscription option and completing your purchase, you agree to these Subscription Terms & Conditions.

1. How your subscription works

When you purchase an eligible FUL Haircare product using Subscribe & Save, you are signing up for recurring deliveries at the delivery frequency selected by you at the time of purchase.

Your subscription will automatically continue and your chosen payment method will be charged for each scheduled subscription order unless your subscription is paused, skipped, changed or cancelled in accordance with these terms.

The frequency of your deliveries can be viewed and managed through your FUL Haircare customer account.

2. Subscription discount

Subscribers receive the displayed discount off eligible subscription products on each subscription order.

The subscription discount applies to the price of the eligible product at the time the subscription order is processed.

Unless otherwise stated, subscription discounts cannot be combined with other discount codes, promotional offers or promotions.

Product prices may change from time to time. If the standard retail price of a subscribed product changes, the price payable for future subscription orders may also change. Where required, we will notify you of relevant price changes before they take effect.

3. Minimum commitment

The FUL Haircare Subscribe & Save programme has a minimum commitment of two successful subscription charges/orders.

After your second subscription order has been successfully charged, you may cancel your subscription at any time before your next subscription order is processed.

This minimum commitment does not affect any statutory cancellation or other consumer rights you may have under applicable law.

4. Managing your subscription

You can manage your subscription through your FUL customer account.

Depending on the options available for your subscription, you may be able to:

• Change your delivery frequency.

• Change eligible products.

• Skip an upcoming delivery.

• Pause your subscription.

• Cancel your subscription once any applicable minimum commitment has been completed.

Changes must be made before your next subscription order is processed. Once an order has been processed or dispatched, we may not be able to amend or cancel that particular order.

5. Automatic payments

By purchasing a subscription, you authorise Hero Lifestyle Limited and its payment providers to charge your selected payment method automatically for each subscription order.

The amount charged will be the applicable subscription price for the products in your order, together with any applicable delivery charges.

If a payment cannot be processed, we may attempt to take payment again and/or contact you to update your payment information.

We reserve the right to pause or cancel a subscription where payment cannot successfully be collected.

6. Delivery charges

Our normal delivery terms and thresholds apply to subscription orders.

Orders below the applicable free-delivery threshold may incur our standard delivery charge.

Delivery thresholds and charges may change from time to time.

7. Subscriber rewards and free gifts

Eligible FUL Haircare subscribers can receive complimentary gifts when they reach specified subscription-order milestones.

The current reward schedule is:

Successful subscription order	Complimentary reward	RRP
Order 2	FUL Wide Tooth Comb	£9.50
Order 3	FUL Gloss & Shine Cream 100ml	£24
Order 5	FUL Intense Moisture Hair Mask	£32
Order 8	FUL Discovery Bundle	£40
Order 12	FUL Shampoo, Conditioner & Massager	£60.50

The advertised “Free gifts worth £166” refers to the cumulative recommended retail price (“RRP”) of all milestone gifts received by an eligible subscriber after successfully completing 12 qualifying subscription orders.

No cash alternative is available for subscription rewards.

Rewards are subject to availability. Where a stated reward becomes unavailable, FUL Haircare may substitute it with a product or reward of an equal or greater retail value.

8. Eligibility for subscription rewards

A milestone reward is earned only when the relevant qualifying subscription order has been successfully paid for and processed.

Skipped or paused orders do not count towards reward milestones.

Cancelled, refunded, returned, failed or unpaid orders may not count towards the relevant milestone.

Only orders made as part of the same continuous qualifying subscription account count towards the reward milestones.

Rewards are personal to the subscriber and cannot be transferred, exchanged for cash or redeemed separately from the qualifying subscription order.

9. Cancelling and restarting subscriptions

Once you have completed the minimum two-charge commitment, you can cancel your subscription through your FUL Haircare customer account.

Cancellation prevents future subscription orders from being generated but does not ordinarily cancel an order which has already been processed.

If you cancel a subscription and later start a new subscription, your previous reward progress will not carry over to the new subscription unless we expressly state otherwise.

The new subscription will begin again from Order 1 for reward purposes.

10. Pausing and skipping orders

Where available, subscribers may pause their subscription or skip individual scheduled orders through their customer account.

A skipped or paused delivery does not count as a qualifying subscription order for the purposes of the minimum commitment or milestone rewards.

Your reward progress will remain attached to your active subscription while it is paused, unless the subscription is cancelled.

11. Changing products

Where your subscription allows product changes, you may change your subscribed product to another eligible FUL Haircare subscription product through your account.

The price charged for your next order will reflect the subscription price of the product selected at the time that order is processed.

Changing an eligible product within the same active subscription will not normally reset your reward progress.

12. Product availability

Subscription products are subject to availability.

If a subscribed product is temporarily unavailable, we may delay or skip the affected subscription order and notify you where appropriate.

We will not substitute the product you are paying for with a materially different product without your agreement.

We reserve the right to discontinue products or remove products from the Subscribe & Save programme.

Where this affects an active subscription, we will notify you and, where appropriate, provide the option to select another eligible product or cancel the affected subscription.

13. Returns and refunds

Subscription purchases remain subject to your statutory consumer rights and our applicable Returns Policy.

Nothing in these Subscription Terms & Conditions limits or excludes any rights you have under UK consumer law, including rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.

14. Promotions and discount codes

Unless expressly stated otherwise, promotional codes and other discounts cannot be used in conjunction with the FUL Haircare Subscribe & Save discount.

Subscription pricing, gifts and rewards may not be available alongside certain other promotional offers.

15. Changes to the subscription programme

Hero Lifestyle Limited may amend the FUL Haircare Subscribe & Save programme, including its benefits, rewards, eligible products, delivery options or pricing.

Where a change materially affects an existing subscriber, we will provide reasonable notice where required and will not remove or restrict any statutory rights.

Any rewards already earned through successfully completed qualifying orders will not be retrospectively removed solely because we subsequently change the reward programme.

16. Misuse of the subscription programme

The FUL Haircare Subscribe & Save programme and its rewards are intended for genuine consumer purchases.

We reserve the right to withhold rewards, suspend or cancel a subscription where we reasonably believe there has been fraud, abuse or manipulation of the subscription or rewards programme, including the creation of multiple accounts for the purpose of repeatedly obtaining introductory or milestone rewards.

This does not affect a customer's statutory rights.

17. Our right to cancel a subscription

Hero Lifestyle Limited may cancel or suspend a subscription where:

• Payment repeatedly fails.

• A subscribed product has been permanently discontinued.

• We reasonably suspect fraud or misuse.

• The subscription has been created in breach of these terms.

• We are unable to continue providing the subscription for reasons outside our reasonable control.

Where appropriate, we will notify you.

18. Your statutory rights

Nothing in these Subscription Terms & Conditions is intended to exclude, restrict or otherwise affect your statutory rights as a consumer.

If any provision of these terms conflicts with a mandatory consumer protection right, that statutory right will take precedence.

19. Contact us

If you have any questions about your FUL Haircare subscription, please contact our customer service team using the contact details provided on the official FUL Haircare website.

20. Governing law

These Subscription Terms & Conditions are governed by the laws of England and Wales.