Terms & Conditions
OFFERS
Discount codes are never valid in conjunction with other offers. No cash value. FUL London reserve the right to withdraw these at any time. Please check offer email for further details on terms and expiry.
These terms and conditions (‘the Terms’) govern the users (‘you’ or ‘your’) use of the website (‘the Website’) and your relationship with the Company.
- Agreement
By using the Website you agree to be bound by these Terms.
- Orders
All orders are subject to acceptance and availability. If the goods ordered are not available you will be notified by e-mail. Your order will be cancelled and you will receive a refund.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same.
We reserve the right to add additional charges in the event of late or non payment.
- Limitation of Liability
Notwithstanding any other provision in the Terms, nothing in these Terms affect or limit your rights as a consumer under English law; or will exclude or limit our liability for death or personal injury resulting from our negligence.
The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website.
- Return Policy
We hope that you enjoy your FUL products. In the unlikely event that the goods you receive are damaged or faulty in any way, or are not what you originally ordered, we will be happy to exchange the items or offer you a refund at the price you paid for these. Products must be returned to us within 30 days of the original purchase date. We encourage you to use a trackable service as any lost returns cannot be reimbursed.
Due to hygiene and health and safety reasons, we are unable to offer refunds or exchanges for non-faulty items.
If you require a refund because the product(s) is damaged or we have dispatched the wrong item(s), we will refund you the price paid for the goods by you as well as any postage paid on your order.
All items are inspected upon return. We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 30 days of our notification.
Unfortunately, we cannot provide refunds for FUL product purchased at other retailers. Only products purchased on fullondon.com may be returned for refund.
Orders are unable to be amended once placed.
- Entire Agreement
These Terms form the entire basis of any agreement reached between you and us.
- Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
- 7. Reviews
If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
FUL HAIRCARE – SUBSCRIPTION TERMS & CONDITIONS
These Subscription Terms & Conditions apply to eligible products purchased through FUL Haircare using our “Subscribe & Save” service, operated by Hero Lifestyle Limited (“FUL Haircare”, “we”, “us” or “our”).
These terms should be read alongside our general Terms & Conditions, Privacy Policy and Returns Policy available on the FUL Haircare website.
By selecting a subscription option and completing your purchase, you agree to these Subscription Terms & Conditions.
1. How your subscription works
When you purchase an eligible FUL Haircare product using Subscribe & Save, you are signing up for recurring deliveries at the delivery frequency selected by you at the time of purchase.
Your subscription will automatically continue and your chosen payment method will be charged for each scheduled subscription order unless your subscription is paused, skipped, changed or cancelled in accordance with these terms.
The frequency of your deliveries can be viewed and managed through your FUL Haircare customer account.
2. Subscription discount
Subscribers receive the displayed discount off eligible subscription products on each subscription order.
The subscription discount applies to the price of the eligible product at the time the subscription order is processed.
Unless otherwise stated, subscription discounts cannot be combined with other discount codes, promotional offers or promotions.
Product prices may change from time to time. If the standard retail price of a subscribed product changes, the price payable for future subscription orders may also change. Where required, we will notify you of relevant price changes before they take effect.
3. Minimum commitment
The FUL Haircare Subscribe & Save programme has a minimum commitment of two successful subscription charges/orders.
After your second subscription order has been successfully charged, you may cancel your subscription at any time before your next subscription order is processed.
This minimum commitment does not affect any statutory cancellation or other consumer rights you may have under applicable law.
4. Managing your subscription
You can manage your subscription through your FUL customer account.
Depending on the options available for your subscription, you may be able to:
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Change your delivery frequency.
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Change eligible products.
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Skip an upcoming delivery.
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Pause your subscription.
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Cancel your subscription once any applicable minimum commitment has been completed.
Changes must be made before your next subscription order is processed. Once an order has been processed or dispatched, we may not be able to amend or cancel that particular order.
5. Automatic payments
By purchasing a subscription, you authorise Hero Lifestyle Limited and its payment providers to charge your selected payment method automatically for each subscription order.
The amount charged will be the applicable subscription price for the products in your order, together with any applicable delivery charges.
If a payment cannot be processed, we may attempt to take payment again and/or contact you to update your payment information.
We reserve the right to pause or cancel a subscription where payment cannot successfully be collected.
6. Delivery charges
Our normal delivery terms and thresholds apply to subscription orders.
Orders below the applicable free-delivery threshold may incur our standard delivery charge.
Delivery thresholds and charges may change from time to time.
7. Subscriber rewards and free gifts
Eligible FUL Haircare subscribers can receive complimentary gifts when they reach specified subscription-order milestones.
The current reward schedule is:
| Successful subscription order | Complimentary reward | RRP |
|---|---|---|
| Order 2 | FUL Wide Tooth Comb | £9.50 |
| Order 3 | FUL Gloss & Shine Cream 100ml | £24 |
| Order 5 | FUL Intense Moisture Hair Mask | £32 |
| Order 8 | FUL Discovery Bundle | £40 |
| Order 12 | FUL Shampoo, Conditioner & Massager | £60.50 |
The advertised “Free gifts worth £166” refers to the cumulative recommended retail price (“RRP”) of all milestone gifts received by an eligible subscriber after successfully completing 12 qualifying subscription orders.
No cash alternative is available for subscription rewards.
Rewards are subject to availability. Where a stated reward becomes unavailable, FUL Haircare may substitute it with a product or reward of an equal or greater retail value.
8. Eligibility for subscription rewards
A milestone reward is earned only when the relevant qualifying subscription order has been successfully paid for and processed.
Skipped or paused orders do not count towards reward milestones.
Cancelled, refunded, returned, failed or unpaid orders may not count towards the relevant milestone.
Only orders made as part of the same continuous qualifying subscription account count towards the reward milestones.
Rewards are personal to the subscriber and cannot be transferred, exchanged for cash or redeemed separately from the qualifying subscription order.
9. Cancelling and restarting subscriptions
Once you have completed the minimum two-charge commitment, you can cancel your subscription through your FUL Haircare customer account.
Cancellation prevents future subscription orders from being generated but does not ordinarily cancel an order which has already been processed.
If you cancel a subscription and later start a new subscription, your previous reward progress will not carry over to the new subscription unless we expressly state otherwise.
The new subscription will begin again from Order 1 for reward purposes.
10. Pausing and skipping orders
Where available, subscribers may pause their subscription or skip individual scheduled orders through their customer account.
A skipped or paused delivery does not count as a qualifying subscription order for the purposes of the minimum commitment or milestone rewards.
Your reward progress will remain attached to your active subscription while it is paused, unless the subscription is cancelled.
11. Changing products
Where your subscription allows product changes, you may change your subscribed product to another eligible FUL Haircare subscription product through your account.
The price charged for your next order will reflect the subscription price of the product selected at the time that order is processed.
Changing an eligible product within the same active subscription will not normally reset your reward progress.
12. Product availability
Subscription products are subject to availability.
If a subscribed product is temporarily unavailable, we may delay or skip the affected subscription order and notify you where appropriate.
We will not substitute the product you are paying for with a materially different product without your agreement.
We reserve the right to discontinue products or remove products from the Subscribe & Save programme.
Where this affects an active subscription, we will notify you and, where appropriate, provide the option to select another eligible product or cancel the affected subscription.
13. Returns and refunds
Subscription purchases remain subject to your statutory consumer rights and our applicable Returns Policy.
Nothing in these Subscription Terms & Conditions limits or excludes any rights you have under UK consumer law, including rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.
14. Promotions and discount codes
Unless expressly stated otherwise, promotional codes and other discounts cannot be used in conjunction with the FUL Haircare Subscribe & Save discount.
Subscription pricing, gifts and rewards may not be available alongside certain other promotional offers.
15. Changes to the subscription programme
Hero Lifestyle Limited may amend the FUL Haircare Subscribe & Save programme, including its benefits, rewards, eligible products, delivery options or pricing.
Where a change materially affects an existing subscriber, we will provide reasonable notice where required and will not remove or restrict any statutory rights.
Any rewards already earned through successfully completed qualifying orders will not be retrospectively removed solely because we subsequently change the reward programme.
16. Misuse of the subscription programme
The FUL Haircare Subscribe & Save programme and its rewards are intended for genuine consumer purchases.
We reserve the right to withhold rewards, suspend or cancel a subscription where we reasonably believe there has been fraud, abuse or manipulation of the subscription or rewards programme, including the creation of multiple accounts for the purpose of repeatedly obtaining introductory or milestone rewards.
This does not affect a customer's statutory rights.
17. Our right to cancel a subscription
Hero Lifestyle Limited may cancel or suspend a subscription where:
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Payment repeatedly fails.
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A subscribed product has been permanently discontinued.
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We reasonably suspect fraud or misuse.
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The subscription has been created in breach of these terms.
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We are unable to continue providing the subscription for reasons outside our reasonable control.
Where appropriate, we will notify you.
18. Your statutory rights
Nothing in these Subscription Terms & Conditions is intended to exclude, restrict or otherwise affect your statutory rights as a consumer.
If any provision of these terms conflicts with a mandatory consumer protection right, that statutory right will take precedence.
19. Contact us
If you have any questions about your FUL Haircare subscription, please contact our customer service team using the contact details provided on the official FUL Haircare website.
20. Governing law
These Subscription Terms & Conditions are governed by the laws of England and Wales.