These terms and conditions (‘the Terms’) govern the users (‘you’ or ‘your’) use of the website (‘the Website’) and your relationship with the Company.
- Agreement
By using the Website you agree to be bound by these Terms.
- Orders
All orders are subject to acceptance and availability. If the goods ordered are not available you will be notified by e-mail. Your order will be cancelled and you will receive a refund.
Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same.
- Limitation of Liability
Notwithstanding any other provision in the Terms, nothing in these Terms affect or limit your rights as a consumer under English law; or will exclude or limit our liability for death or personal injury resulting from our negligence.
The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website.
- Return Policy
We hope that you enjoy your FUL products. In the unlikely event that the goods you receive are damaged or faulty in any way, or are not what you originally ordered, we will be happy to exchange the items or offer you a refund at the price you paid for these. Products must be returned to us within 30 days of the original purchase date. We encourage you to use a trackable service as any lost returns cannot be reimbursed.
Due to hygiene and health and safety reasons, we are unable to offer refunds or exchanges for non-faulty items.
If you require a refund because the product(s) is damaged or we have dispatched the wrong item(s), we will refund you the price paid for the goods by you as well as any postage paid on your order.
All items are inspected upon return. We will not provide a full refund if goods show signs of unreasonable use. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 30 days of our notification.
Unfortunately, we cannot provide refunds for FUL product purchased at other retailers. Only products purchased on fullondon.com may be returned for refund.
Orders are unable to be amended once placed.
- Entire Agreement
These Terms form the entire basis of any agreement reached between you and us.
- Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
- 7. Reviews
If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.